Frequently Asked Questions

From time to time you will see an offer from InterPoker telling you to take a particular action (such as depositing or playing a certain game) and giving you a bonus code. The bonus code will be no more that 8 characters long and will look like BONUS123.

By inputing the bonus code you will be able to receive the promotional bonus almost immediately, rather than having to wait one working day, as in the past.

NO - many of the promotions you have been enjoying in the past (such as our popular monthly match deposit bonus) will continue as normal. You will not have to use a bonus code unless specifically stated in the promotion offer.

You can receive a bonus code almost anywhere - in a magazine, on a CD cover, on the website, or in an email.

You MUST enter the bonus code BEFORE taking the action required.

Step 1 - go into the InterPoker Cashier and into the Deposit Screen. The Bonus code field is clearly marked.

Step 2 - fulfil the required action as stated in the promotion offer.

Example 1

The offer could be "Play 100 Raked hands on any Real Money table and get $20 - please use the bonus code IPBON001"

Step 1 - go into the deposit section of the cashier and enter the bonus code IPBON001 in the bonus code field. You do NOT have to make a deposit for this promotion.

Step 2 - Leave the cashier and play 100 raked hands on any InterPoker Real Money table.

Step 3 - Enter the cashier again and you will see the bonus in your account and will be available for you to play with immediately!

Example 2

The offer is "Get an additional 20% bonus upto $50 on your next deposit with the bonus code IPBONUS002. You will need to play 10 times the bonus in raked hands before you can play it in poker."

Step 1 - Go into the deposit section of the cashier and enter the bonus code IPBON002 in the bonus code field.

Step 2 - Make a deposit (for example $250) and you will receive the $50 bonus immediately. Note you cannot withdraw it or play it in poker just yet.

Step 3 - Play 500 raked hands on any InterPoker real money ring game.

Step 4 - Enter the cashier and you will see your bonus has been cleared.

Probably not. In most cases a bonus will be strictly limited to the person it has been sent to. If you are not eligible for this bonus you will be told when entering the bonus code.

When you enter a bonus code, a pop up window will appear, confirming that the code has been accepted (provided you are eligible for the promotion and entered the right code).

Please note that for some promotions (typically ones with raked hand requirements), the bonus will not appear in the cashier after you entered the code. In such instances, the funds will be released – and displayed – once you have fulfilled the requirements.

InterPoker (and almost every other poker venue and site) makes money by collecting a set percentage of the total pot at the end of every hand. This is called "rake", and is essentially what you pay us to play on our site.

We operate a No Flop - No Drop policy, meaning that we will not take any rake from hands that do not reach the flop.

For Single and Multi table tournaments - the fee can be up to 10% of the buy in. For example the fee to enter a €5 buy in tournament is most likely to be around €0.50.

For cash games - The rake is calculated by both the size of the pot and the number of players in the game. Here is how the number of players affects the rake taken:

The rake deduction is always done in the local table currency; for a table played in USD, the rake would be taken in USD equivalent to the above manner.

InterPoker has various methods of monitoring play at tables. Any player who is suspected of collusion will be monitored more closely and should the cardroom administrators believe that players are playing in collusion, the players in question will have their accounts suspended immediately and permanently.

If our investigation reveals that you have lost funds due to a bug in the software, those losses will be immediately refunded.

Nothing is flawless. This is why we have (24-hour phone and e-mail support). If you have any concern about the rules, implementation, or consistency of any game at InterPoker, please contact our support team. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.

The randomness of our random number generator is tested by comparing a very long sequence of generated numbers to various statistical distributions. If any of these tests are found to be outside theoretical limits, the random number generator is not used. The current version of the random number generator was tested (and is continually tested) using a sequence of 300,000,000 (three hundred million) numbers to verify its randomness.

If you deposit to your ECash Direct account you may find that an additional sum of money has been added to your Account (e.g. if you have deposited $50 to a new account you may find that $100 is in your ECash Direct Account), but the additional sum of money (the extra $50) cannot be transferred to your Poker account. This is a bonus given to you by the Casino, and must be wagered in the casino (or bingo room) before you can withdraw it. This additional $50 will NOT affect your rights to withdraw any of your deposits or winnings from the poker software, which are 100% available for withdraw 100% of the time. If you have any questions about how much you can withdraw please contact.

InterPoker also allows you to play in different currencies than dollars, so players in our Dollar, Euro or Sterling casinos can enjoy the excitement of InterPoker as well. If you would like to join a table that is not the currency of your ECash Direct Account you can do so in exactly the same way as joining a table of the same currency, with the one important difference that your default currency will be exchanged for chips in the currency of the table.

You will be told how much the exchange rate is when you join the table. This exchange rate will be exactly the same when you come to cash in your chips on leaving the table. If you buy _40 chips at a cost of $35.05 and leave the table with exactly _40 in chips your dollar Poker account will be credited with $35.05. NO COMMISSION IS EVER TAKEN for the conversion.

There are two reasons why this may happen.

1. If you are sitting out of a poker game (but still at a table) the funds will not be shown in your poker account until you leave the table and the current hand has finished. Once you have left the table and the current hand has finished, wait a minute or two and try again your funds will appear in your Poker Account.
2. Upon leaving a table it can sometimes take a minute or two for your table balance to be transferred back to your Poker account. Your Poker Account balance will be updated as soon as the current game of the table you were on has come to an end.

If you have never made a deposit to your ecash account you will not be able to see the winnings from Free-Rolls and Poker Points Tournaments. In order to release the winnings simply make any deposit to your ECash account and you will see both your deposit and winnings appear.

C:\Documents& Settings\<user>\LocalSettings\Application Data\<clientname>

From your desktop double-click on;

1. "My Computer" icon
2. From the window presented from the Tools menu select "Folder Options"
3. "View"
4. Check the box that says "Show hidden files and folders"
5. Click on "Apply"

C:\Users\<user>\AppData\Local\<clientname>

From your desktop right-click on the Start menu and select Explore.

1. Click on "Organize"
2. "Folder and Search Options"
3. "View"
4. Check the box that says "Show hidden files and folders"
5. Click "Apply"